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Refund Policy
At Vysero, we want you to be satisfied with your purchase. If you need to return a product, please review our policy below.
Eligibility for Returns & Refunds
We accept returns for all products, whether due to a defect, damage upon arrival, or a change of heart.
Return Timeframe
- Change of Heart: Return requests must be made within 30 days of purchase.
- Defective/Damaged (Dead on Arrival – DOA): Return requests must be made within 10 days of receiving the item.
Return Conditions
- The item must be in its original packaging with all parts, accessories, and manuals included.
- Missing accessories (e.g., installation brackets, USB cables) may result in a restocking fee deducted from the refund.
- Any modified items or items damaged on purpose are non-refundable.
Refund Process
- Full Refund: Approved returns will receive a full refund to the original payment method.
- Processing Time: Refunds are processed within 5 business days after we receive and inspect the returned item. The time for funds to appear in your account depends on your payment provider.
- Proof of Purchase: A valid order receipt or proof of purchase is required for all returns.
Shipping Costs & Return Label
- Defective/Damaged Items (DOA): Vysero will cover the return shipping costs and provide a prepaid return label.
- Change of Heart Returns: The customer is responsible for return shipping costs. We do not provide prepaid return labels for these returns.
- Original shipping costs are non-refundable for change-of-heart returns.
Warranty vs. Refunds
- If a product is defective after use, it must go through Vysero’s warranty service instead of a refund.
- Warranty details can be found at: warranty
Non-Refundable Items
- Items returned without original packaging or missing parts.
- Items returned after the 30-day (change of heart) or 10-day (damaged/defective) period after arrival .
- Modified items or items intentionally damaged by the customer.
- International Orders: We do not accept returns or refunds for international orders.
How to Initiate a Return
- Visit your account and hit return on your order number and reason for return.
- If the item is defective/damaged, include photos of the issue.
- Our team will provide further instructions and, if applicable, a prepaid return label (for defective items).
- Ship the item back in its original packaging.
- Once received and inspected, we will process the refund within 5 business days.
For any questions or concerns: